You must have the Proton Mail app installed on your Android or iOS/iPadOS device to receive security alerts.Īlerts are sent in real-time and do not result in any login logs. We recommend using a password manager (new window) to generate a strong, unique password.
If you don’t recognize a login, log out of all other sessions (new window) and change your password immediately. If the login was from you, simply ignore the alert. Note that all web logins are reported as Proton for web since logging into any Proton service in your browser logs you into all your Proton services.
If you have two-factor authentication (2FA) enabled, you’ll receive the alert even if 2FA failed to successfully authenticate the login. If you would like to merge one account into another account, please see Combining accounts.You’ll see the alert every time there is a new login using your correct password, although we use a system to rate limit the notification alerts if you log in multiple times in succession. For more information, see Aliases and Addresses in Proton Mail (new window). Otherwise, you can also create a new account at /pricing (new window) or add additional usernames to your account. If you would like us make these changes, please contact our support team (new window). Usernames and email addresses are not case-sensitive, so these changes are purely cosmetic. We can change capital letters to sentence case and vice versa Once a user takes a specific username, none of these variations can be used for a different account.Ģ. That is, username is the same as user_name and user.name, etc. This is possible because these characters are treated as transparent by our service. Changing your username would change the key that was used to send and receive all the emails in your inbox.ġ.
This key allows you to send and receive emails using Proton Mail’s encryption. When you created your account, you also created a key that was matched to your username. Your username is the beginning part of the main email address that you created to sign up for your Proton Mail account ( Unfortunately, we cannot change the main login username on your account.
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